Citizens Advice North Somerset is an independent charity that provides free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing, consumer problems, family and personal matters, legal procedures, education, health and discrimination.
We also offer practical assistance such as helping you to work out your entitlement to benefits, fill out appropriate forms, write letters, negotiate with creditors and other third parties and, in some cases, help you to prepare for court and tribunal hearings.
We can offer advice on the phone, or in person via appointment at our office, Advice Shop or outreach locations throughout North Somerset.
Our specialist trained staff and volunteers provide high quality advice to all residents of North Somerset.
Our service is extremely busy, please help us help more people by giving us as much information as possible about your query when you contact us. Additionally, if you are given an appointment that you cannot attend, please let us know as soon as possible so we can give your appointment to someone else.
Locations we operate in
Weston Super Mare - 0808 278 7973
39 Oxford Street, Weston Super Mare, BS23 1TN
Services we Provide
Finance, benefit and debt
Overview
We offer free, independent, confidential and impartial advice and information on a wide range of subjects:
Benefits, Employment, Debt and money, Consumer, Housing, Family, Law and Courts, Immigration, Health and Hate Crime
What we do
We offer help and support with:
- Money and Debt Advice
- Help to Claim (benefits)
- Macmillan Benefits Advice
- Welfare Benefits
- Social Prescribing
- First Steps (Council Tax Support)
- Virtual Hub
- Equity, Diversity and Inclusion
A full list of our services and more information on each of these is available on our website.
Where we do it
We provide support over the phone or in person. Appointments can be made to see an adviser at our Oxford Street Office, our Advice Shop in The Soverign or at our Outreach Locations throughout North Somerset.
A full list of our locations and opening times can be found on our website.
How to access
You can access our service by calling:
- Adviceline – 0808 278 7973 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres) – If you are unable to speak or deaf/hard of hearing, you can type 18001 before the number and text your query.
- Universal Credit Help to Claim – 0800 144 8 444
Or you can complete our online Webform accessed through our website: https://nscab.org.uk/get-advice/