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Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies, and work to enhance society’s care of bereaved people.

Locations we operate in

Cruse Berevement Care Bristol - 01458 898211

23-25 St Augustine Parade, Bristol, BA16 4UL

Cruse Bath and District - 01761 417250

2 Westfield Court, Westfield, BS1 3LT

Cruse Bereavement Care Somerset - 01761 417250

Leigh Road, Street, BA16 OHA

Services we Provide


We are here to provide bereavement support to any adult who needs it. Most of us, at some time in our lives, will be faced with the death of someone we love or care very deeply about.

When someone you love dies it can feel as though a piece of you has died too. But you don’t have to go through it alone. We are here to support you through one of the most difficult experiences you will ever have to face through our telephone helpline, groups and one-to-one sessions.

What we do

Grief is a natural process, and most people will cope with help and support from family and friends. For those who need additional specialist help, Cruse offers:

Telephone Support

All referrals are managed initially on the phone. Trained volunteers will take information, talk to you about your bereavement and discuss with you how we might be able to help.  If you are particularly distressed we can arrange ongoing telephone support though our partnership with The Samaritans.

Email Support

Just as with our telephone helpline, our email service offers emotional support, details of Cruse local services, and signposting to other useful organisations.

You can email the team on

Cruse Helpline emails are answered by our trained bereavement support volunteers - all using the pseudonym "Alex". We try to reply to every email as quickly as possible, but because we are a voluntary service there may be a short wait for a response.

Face To Face

Face to face services will vary depending on the area you live in but may include:

  • 1:1 sessions
  • therapuetic group work
  • information groups

Children and Young People

Many of our branches offer support to children and young people. Find your local branch and contact them to see what is offered in your area.

Our website RD4U is a website designed for young people by young people. It includes information and forums where young people can share their experiences.

If you are a young person and someone you know has died why not send a private message to one of our trained volunteers at who will reply to you by email.

If you want to talk to someone direct, call our FREE phone helpline on 0808 808 1677

Where we do it

* Bristol and District branch offer support to people living in:

Bristol, South Gloucestershire and North Somerset with group and 1:1 sessions delivered in outreach venues in each area.

9a St James Barton, Bristol BS1 3LT

* Bath branch covers the wider Bath and North East Somerset area with groups and 1:1 sessions delivered in outreach venues across the area.

2 Westfield Court, Third Avenue, Westfield, Midsomer Norton, Bath, BA3 4XD

Somerset branch covers wider Somerset with groups and 1:1 sessions delivered in outreach venues across the area.

How to access

National 24 hour helpline on: 08444 779 400

Bristol and District

To find out more about the services available in the Bristol and District area you can contact us the following ways:

Visit: 9a St James Barton, Bristol BS1 3LT

Phone: 0117 926 4045


Bath and District

To find out more about the services available in Bath and District you can contact us in the following ways:

Our phone line is answered in person from 10 a.m. – to 1 p.m., Monday – Friday.

At other times, please leave a message and we will usually ring back within 24 hours. Or you can email or write to us.

Tel: 01761 417250



2 Westfield Court, Third Avenue

Westfield, Midsomer Norton




To find out what services are available in the Somerset area you can contact us in the following ways:

Tel: 01458 898211


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