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The Citizens Advice Service helps people to resolve their problems. As the UK's largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.

The Citizens Advice Service offers information and advice through face-to-face, phone and email services, and online via

We are able to advice or signpost on all issues relating to Benefits, Work, Debt and Money, Consumer, Family, Housing, Immigration, Health and much much more.

For contact details please see

Locations we operate in

Citizens Advice Mendip - 03444 889 623

Highfield House, Shepton Mallet, BA45BT

Wells - 03444 889 623

Wells Town Hall, Wells, BA52RB

Street - 03444 889 623

Crispin Community Centre, Street, BA160EZ

Frome - 03444 889 623

5 King Street, Frome, BA111BH

Services we Provide


Mendip Citizens Advice Bureau provides free, independent and confidential advice on any subject.

Individuals living or working in Mendip and the surrounding towns and villages can access advice via drop in, appointment, telephone and email.

We also run a scheme whereby we offer advice from GP Surgeries.

What we do

We provide free, independent and confidential advice on any subject.

We specialise in:

  • Debt Relief Orders
  • Employment advice
  • Money Advice
  • Welfare and Benefits.
  • Family and personal matters
  • Consumer rights

We also run the Local Assistance scheme on behalf of Somerset County Council. For more information about the scheme, please click here.

Where we do it

We run advice and outreach services from a number of locations. Detailed below are the locations. For more details including opening times, please click on the links below.

How to access

Many enquiries can be dealt with by phone or email.

Our phone number is 0844 411 1444


We will undertake an initial assessment either by email, over the phone or in person before we will offer you an appointment.

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