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Positive Step is made up of a range of professionals with a wide variety of skills and training.

We offer support for people with common mental health problems through self help materials, psycho educational courses and one to one. We work in partnership with GPs and colleagues in primary care.

* Assessment of needs
* Therapeutic courses
* 1:1 brief therapy - face to face or via telephone
* volunteer coordination
* employment advisor

Locations we operate in

The Coast Resource Centre - 01934 523766

Diamond Batch, Weston Super Mare, BS24 7FY

Services we Provide


Positive Step is a partnership service with staff employed by Avon and Wiltshire Mental Health Partnership NHS Trust, Second Step and Atos Healthcare.

We all feel low, worried or anxious at times, but sometimes this becomes worse and these problems stop us from living our life in the way we want to. You may feel like nothing can be done to help you feel better and taking the first steps can be hard.

Positive Step is here to help you develop skills for good mental health by:
Understanding why you feel as you do
Looking at how your feeling affect your thoughts and behaviour
Finding out what you would like to change
Discussing ways of coping now and in the future

What we do

What we deliver the following courses:

Anxiety Management Course
Low Mood
Self Esteem
Get Ready for Change
Stress and Mood Management
Steps Towards Positive Diabetes 

We also offer 1:1 treatment and counselling for the above subjects and subjects such:

Complex Grief
Health Relationships
Elements of behaviour demonstrated through Personality Disorders (we do not diagnose PD).

What happens

When you are first referred to Positive Step, members of staff from Atos Healthcare gather your information, help you to access the website, book you onto courses or arrange a telephone appointment for you.

What we do

Our Wellness Advisors are employed by Second Step. We:

  • provide initial assessment of your needs
  • facilitate our courses
  • offer 1:1 brief therapy either by telephone or face to face. 
  • Second Step also employ our volunteer coordinator and our employment advisor.

Our Therapists are employed by AWP. They are all trained to deliver cognitive behavioural therapy (CBT) and offer this either 1:1 or via therapy groups. 

What is CBT?

CBT is used to treat:  low mood, low self esteem, stress, general anxiety disorder, obsessive compulsive disorder, post traumatic stress disorder, health anxiety, social anxiety, panic attacks, phobias, eating disorders, sleeping problems and many more psychological disorders.

 Many people who come for therapy need to change something in their lives.  The key idea behind CBT is that:

 What you think and do affects the way you feel.

CBT is ‘present focussed’, that means it works with thoughts, feelings and behaviours in the here-and-now.  Sometimes, through no fault of their own, people get ‘stuck’ in vicious cycles, that is, the things they do to solve a problem can inadvertently keep it going.

Where we do it

Our services including 1:1 meetings, assessments and courses are delivered from the following addresses:

The Coast Resource Centre,
Diamond Batch
Locking Castle,
BS24 7FY

Clevedon Community Centre
2 Princes Rd Clevedon
North Somerset
BS21 7SZ

Nailsea Methodist Church
74-76 Silver Street
BS48 2DS

Please note, not all courses are delivered from all venues.

How to access

Tel: 0800 688 8010


Working Hours: Monday - Friday 9.00am – 5.00pm

Visit our website to book directly onto a course - click here

IMPACT and Probation Referrals

We have a link worker based at Queensway House each Tuesday to offer assessments, 1:1 treatment, workshops and mental health pathway support.

This service can only be accessed by people referred from IMPACT or Probation, and only those who for risk or complexity reasons cannot access the mainstream Positive Step Sevice.

Referral for is in the download section.


Select below useful downloads relating to this service

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