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Step Change (known until recently as Consumer Credit Counselling Service) provide free and impartial debt and financial management advice and support across the UK both online and via a freephone helpline and call back service.

Locations we operate in

UK wide - 0800 138 1111

UK wide, UK wide, BS1 2aa

Services we Provide


Our team of debt experts help over 500,000 people a year across the UK to overcome their debt problems, and get their lives back on track.

Struggling with debt isn’t something to be ashamed of - and we won’t judge you. The important thing is to get our free debt help quickly.

We know debt, so you can be sure we’ll provide you with impartial debt advice and the right practical solution for you.

What we do

Why choose us?

With nearly 20 years’ experience, you can be confident that you’re getting the best possible advice.

  • Our advice is completely FREE. It’s based on what’s best for you, not what’s profitable for us.
  • Tailored advice - Whether you go to our online Debt Remedy tool or speak to one of our expert advisors, our advice will always be right for you.

We provide information on:

  • action creditors can take
  • types of debt
  • what to do when falling behind on payments
  • housing specific debt issues
  • debt solutions
  • budgeting
  • dealing with life changes such as redundancy, imprisonment etc
  • your legal rights

Where we do it

We are an online and telephone advice service and can therefore support people across the UK.

Our telephone number if free even from mobile, but if you cant make outgoing calls you cn request a call back.

Our online advice also has a number of features including a debt remedy tool to start the process of organisation and addressing your financial problems.

How to access

Getting Support

1) Call us 0800 138 1111 (Freephone - including all mobiles).

Open Mon-Fri 8am-8pm & Sat 8am-4pm

2) Already with us? Visit our client section

3) We'll call you First-time caller? Give us your details and we'll call you back when it suits you. Request a call back

4) Send us a message Got a question about debt or StepChange Debt Charity? Email us now

5) Free online debt advice. Your first step.

Take control of your finances with Debt Remedy, our free, anonymous online tool. We'll use details of your debts and budget to create a free personal action plan that tells you the best way to deal with your debts.

Start Debt Remedy

Debt Remedy takes about 20 mins| You can stop, save or return to it at any time.

What You’ll Need

  • Details of all your debts
  • Your income
  • Your household bills
  • Details of any valuable things you own

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