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Western Counselling provides support to people with drug and alcohol problems and those who have other issues they need support to overcome.

We provide in residence treatment as well as community based intervention and support for families and concerned others.

* residential treatment
* family support
* Community treatment
* structured programmes
* volunteering
* recovery coaching

Locations we operate in

Weston Super Mare - 0800 849 9257

Whitecross House, Weston Super Mare, BS23 1EW

Services we Provide


We treat private and statutory funded clients with drug and/or alcohol problems, also gambling, co-dependency and food issues from all over the world from a range of cultural, educational and socio-economic backgrounds. No distinction is made between addictions, histories or background.

What we do


This initial period of treatment lasts for 8-12 weeks. Detoxification programmes are available at this stage if necessary for both drugs and alcohol.

You will be allocated a residential space on admission in one of two Primary Care properties: All clients attend their centre daily except when undertaking the twice weekly single gender days.

The Primary Care stage of treatment focuses on the addiction and its impact on the addict, their family, friends and community. Daily routine includes:

  • attendance at two or three group therapy sessions per day
  • workshops
  • lectures 
  • one-to-one counselling

New clients to the service attend an Induction Group for the first week or two of treatment to help with integration and engagement in the process.  

Medical Liaison  - a medical liaison worker runs single sex health-care groups such as Well Woman and Well Man clinics and smoking cessation groups which are available to all clients. 


In Secondary care you are supported as you begin your reintegration into the community and are expected to attend educational or vocational training courses and start voluntary work.

To be eligible for second stage treatment you must be have been abstinent from all mood-altering substances (illicit drugs and/or alcohol) for a minimum period of four weeks. You must have completed a programme of primary care conducive with the 12 Step philosophy and have a good understanding of abstinence.

Attendance at external support meetings such as AA or NA is a fixed element of the programme and and we require you to attend a minimum of three meetings per week.


Every week Professional therapists come to the Centre. You can request regular, or one-off holistic therapy such as:

  • Indian Head Massage
  • Reiki
  • Relaxation

Counsellors may also recommend treatments which they feel will benefit particular clients.


Aftercare is available free of charge, delivered on Friday afternoons from 1pm, to all ex-clients of Western Counselling who are drug and alcohol free and/or abstinent from their addictive behaviours.

Attendance is initially weekly or fortnightly. This eventually becomes monthly dependent on you and your personal needs.

The afternoon sessions feature a rolling 8week programme of:

  • workshops
  • group therapy
  • recovery coaching
  • 1:1 counselling session.




Where we do it

All clients are alloctaeda bed space in one of our centre dependant on their stage of treatment.

For primary care clients:

  • Meijer or St David's - Meijers has 20 beds allocated for male clients
  • St Davids 14 beds for female clients.

Our Secondary Care clients live in Clarence Park Lodge.

Treatment takes place at our centre and seperate from living spaces.

How to access

If you want to find out how Western Counselling can help you (or your relative/friend) or you are interested in talking to someone about yours or someone you care abouts drug and/or alcohol use, then call us FREE today on 0800 849 9257 or from a mobile 0330 300 1057. We are available to take your call 8am-10pm seven days a week.

Alternatively, click here to access our online enquiry form.


The work we do in supporting families is central to our role as a treatment provider and the recovery of our clients.

Through advice and education our Family Programme helps the family understand their role in addiction and recovery. Family members need to realise and admit the part they might have played in enabling their addict; such as lying for them, giving them money or making excuses for them.

It is essential that families living with drug and alcohol misuse need to be supported particularly with their fears and anxieties, as well as having an understanding of the treatment process their son/daughter/wife/father/husband/sibling is going through.

What we do

We offer a family focussed program to support families and concerned others to support their loved ones and also recieve support themselves.

This one day programme will help participants to:

  • Develop a better understanding of addiction
  • Examine their roles in the family system
  • Establish strategies for identifying and addressing addictive behaviour
  • Learn from the experience of others
  • Gain the support necessary to make changes that improve their situation

Where we do it

Family Programme events are held at our central office:

Whitecross House, 18 Whitecross Road, Weston-super-Mare BS23 1EW

How to access

To make a booking:

Call: 01934 627600 / 627550




At Western Counselling we have a team of experienced counsellors who use their skills and expertise to treat individuals and family members who may be facing any number of health or social issues.

What we do

We offer counselling for indivduals and their families on the following issues:

  • Stress
  • Depression
  • Alcohol
  • Unemployment
  • Divorce or separation
  • Gambling
  • Eating disorders, obesity
  • Financial worries
  • Redundancy
  • Drugs
  • Bereavement
  • Gaming addictions
  • Anger
  • Difficulties at work
  • Feelings of hopelessness
  • Recurrent anxiety or low mood
  • Problems with family or relationships

If you choose Western Counselling for Outpatient Counselling you will be able to discuss your concerns in confidence and work towards change. Your first session is completely free.

We have male and female counsellors with an array of experience including:

  • a transpersonal psychotherapist
  • a psychotherapist with previous experience in prison drug rehab
  • a psychotherapist with a Post Graduate Diploma in Integrative Counselling and qualifications in eating disorders
  • a psychotherapist specialising in psychodynamic change, who is also a hypnotherapist
  • an addiction specialist.


The purpose of the free session is to make an assessment. It will provide the counsellor with background information, which will help start the counselling process. We will ask you why you have come for counselling, and what your expectations are. It is important to take some details of family history and any significant past events, positive or negative, that may have a bearing on how you look at life and you current feelings.

If you and the counsellor agree that counselling can help, you will be asked to commit to a series of counselling sessions. These may be weekly or more often depending on your needs and ability to attend (e.g. if you have to take time off work).


Where we do it

All of our services and support is delivered at our main centre address:

Whitecross House, 18 Whitecross Road, WESTON-SUPER-MARE, North Somerset BS23 1EW

How to access

To arrange an apppointment please call 0800 849 9257 (from a land line) or 0330 300 1057 (from a mobile).

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